How to Discover User Personas
Identifying user personas is a simple iterative process in which questions are asked to find differences between groups of users that may cause a different user experience or cause special handling. What that difference is, does not matter and is the importance is only decided upon once applied to a project.
How to Make IAM Projects Successful
Identity projects and products are very mature and therefore it is very easy to be lulled into the assumption that a product will meet all the requirements for an organisation. Only during installation and configuration it is realised that a product or solution will not solve all the issues. At this stage it is complicated and expensive to correct the issues.